The recommended way to submit a photo or other image for a puzzle, is to submit
a quality graphics file to us during the checkout process. If the photo or image
is already printed and sent to us, we will scan the original and send it back to
you with your order. We will not make the puzzle from an original photo unless explicity
told to do so. If you wish to send us printed material, leave the image area blank
when customizing your order.
Our lead times fluxuate with the amount of open orders that we have at any given
time. WEDDING or event puzzles are produced in the order of EVENT DATE then the
date that the order was placed. I receive a high volume of requests concerning lead
times for my guestbooks. To help alleviate some concerns please note that I ALWAYS
prioritize orders based on the event date as opposed to the order date. Almost half
of my orders are submitted less than three weeks before they are needed, and I must
constantly adjust my production schedule to accomodate. My primary focus has and
always will be to get orders out in time for the wedding, as opposed to any other
factor. Therefore, even though your order may be placed before another, if the second
order's event date is before yours the second may be produced first.
At certain times we may have pre-made puzzles in our inventory for you to
purchase. These puzzles will offer no personalization and usually will ship within
24 hours. Unless otherwise requested, all orders ship USPS flat rate.
You have the option to have it sent to you or your recipient. The only rule is that
there can only be one shipping address for each order. If you are ordering mutliple
items, and wish to have them sent to mutliple addresses, then each order is to be
placed separately. In our opinion, a gift of this nature should be hand delivered
by you to the recipient.
Most random cut puzzles can be personalized. Budget Savers, Challengers and pre-made
puzzles offer no room for personalization. As always, you will have the option to
personalize the label or gift certificate.
Yes...in most cases. However, this is a difficult and time consuming process, so
it is preferred that you contact us directly to discuss before you send the puzzle
in. Most likely you will need to return the entire puzzle to us to recreate the
Yes. Gift Certificates may be ordered in several denominations and usually will
ship out in 24 hours. Perfect for last minute gifts or if you simply want the recipient
to design their own puzzle, our gift certificates are crafted as beautifully as
our puzzles. Click here for further details.
Yes, and the best part is that it is free for most orders. (Budget Savers may be
wrapped for an additional fee of $9.95) Simply request this service at the time
that we contact you to discuss your order.
Yes. Gift Certificates are valid for two years from the date of purchase. This expiration
date is clearly labelled on the certificate.
When purchasing a gift certificate, the purchases is responsible for paying the
shipping charges for the recipient's future order. Once the recipient redeems their
gift certificate, the value of the gift certificate amount being redeemed is deducted
from the order amount when shipping is calculated.
You may only redeem a gift certificate up to the value of the total order being
placed. Any unused balance will remain available for future orders up until the
gift certificate expiration date.
No. Gift certificates may only be used for orders on this website, and may not be
redeemed for cash or any other compensation.
In the very near future this function will be available through this site. Until
then, please reach us via our contact page to check your balance.
Once ordered, and payment has been received, we will not issue refunds under most
circumstances for any of the following reasons:
- Failure to receive your order due to fault of the shipping
company selected or any other third party responsible for delivery of the item.
- Damage to the product caused by the shipping company selected
or any other third party responsible for delivery of the item. We insure every product
shipped, and any credit issued will be determined based on the individual insurance
policy of the shipping company.
- Cancellation of your event once the order has been placed.
If production has not begun, we may issue partial credit (in the form of an Anderson
Woodcrafts gift certificate), less any incurred expenses, as determined on a case
by case basis.
- Issues arising from the fault of the customer to provide
proper and accurate information, as requested by Anderson Woodcrafts at any time
during or after order placement.
Under special circumstances, at our discretion, and on a case by case basis,
we may issue full or partial credit for the following instances:
- All of our products are handmade, and small mistakes do
happen. If you are completly unsatisfied with our product, then contact us to make
- If we are unable to fufill or ship your order in a timely
enough manner to reach its destination by the requested date. This timeliness will
be determined as the estimated arrival date that the shipping company provides.
- If we fail to use the correct image, names or etc that
appear on your order form. Hasn't happened yet, but we are human after all!