Custom Wooden Jigsaw Puzzles and Gifts

Anderson Woodcrafts Help Page

Help Topic Menu:

1. How do I submit an image?
2. How long will take for me to receive my order?
3. Where will my puzzle be sent?
4. What types of puzzles can be personalized?
5. Can missing pieces be replaced?
6. Are gift certificates available?
7. Is gift wrapping offered as a service?

How do I submit an image?:

The recommended way to submit a photo or other image for a puzzle, is to send a quality graphics file to us. If the photo or image is already printed and sent to us, we will scan the original and send it back to you with your order. We will not make the puzzle from an original photo unless explicity told to do so. After your order is placed we will contact you with more specific instructions on how to submit your image.

How long will it take for me to receive my order?:

Most custom puzzles will ship in two to four weeks, depending on the puzzle's size and complexity. Simple grid cut puzzles will usually ship faster than random cut puzzles that have a lot of personalization. At certain times we may have pre-made puzzles in our inventory for you to purchase. These puzzles will offer no personalization and usually will ship within 24 hours. Unless otherwise requested, all orders ship USPS flat rate.

Where will my puzzle be sent?:

You have the option to have it sent to you or your recipient. The only rule is that there can only be one shipping address for each order. If you are ordering mutliple items, and wish to have them sent to mutliple addresses, then each order is to be placed separately. In our opinion, a gift of this nature should be hand delivered by you to the recipient

What types of puzzles can be personalized?:

Most random cut puzzles can be personalized. Budget Savers, Challengers and pre-made puzzles offer no room for personalization. As always, you will have the option to personalize the label or gift certificate.

Can missing pieces be replaced?:

Yes...in most cases. However, this is a difficult and time consuming process, so it is preferred that you contact us directly to discuss before you send the puzzle in. Most likely you will need to return the entire puzzle to us to recreate the missing piece.

Are gift certificates available?:

Yes. Gift Certificates may be ordered in any denomination and usually will ship out in 24 hours. Perfect for last minute gifts or if you simply want the recipient to design their own puzzle, our gift certificates are crafted as beautifully as our puzzles. Click here for further details.

Is gift wrapping offered as a service?:

Yes, and the best part is that it is free for most orders. (Budget Savers may be wrapped for an additional fee of $9.95) Simply request this service at the time that we contact you to discuss your order.